Orders & Shipping

How long does delivery take?

Standard delivery typically takes 6–21 business days depending on your location. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times may vary by destination.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking link. You can use it to follow your package in real time.

Returns & Refunds

What is your return policy?

We accept returns within 14 days from the moment of receiving the shipment. Items must be unused and in their original packaging. Please contact us to initiate a return.

My item arrived damaged — what should I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage, and we'll arrange a replacement or full refund.

How long does a refund take?

Refunds are processed within 10 business days from the moment the returned item is received by us.

Products

Are your massagers safe to use every day?

Yes, our devices are designed for regular daily use. We recommend starting with shorter sessions (10–15 minutes) and adjusting based on your comfort level.

Do the neck massagers work for all body types?

Our neck and shoulder massagers are designed to fit most body shapes and sizes. Please refer to the individual product page for specific dimensions and fit guidance.

Are the scalp massagers waterproof?

Some of our scalp massagers are water-resistant and suitable for use in the shower. Please check the product description for specific waterproof ratings.

What is the warranty on your products?

All products come with a 12-month manufacturer's warranty covering defects in materials and workmanship. Contact us if you experience any issues.